User Data Deletion

How to have your conversation and phone number removed from KanalPro

Version of 23 August 2026

Anyone whose WhatsApp conversation has passed through the KanalPro service may request deletion of their data. This page explains what exactly is deleted, how to submit a request and how long it takes. No account in the service is required.

1. How to submit a request

Option 1. E-mail, the primary route

Send an e-mail to [email protected].

Subject: Data deletion
In the body, state the phone number in international format that was used in the WhatsApp conversation, for example +7 700 000 00 00.
State the name of the company you were messaging, if you remember it. This speeds up the lookup but is not required.
State what you want: full deletion, or deletion of the conversation while keeping your opt-out on record.

Option 2. A WhatsApp message

Send the words DELETE MY DATA to the same number that messaged you. The operator registers the request and confirms it. Sending from your own number is itself proof that the request comes from the owner of that number.

Option 3. Through the company you were messaging

The business conducting the conversation can delete the dialogue itself in the panel, under Dialogues, using Reset dialogue, and then send us a request to erase the history.

Separately: stopping messages only

If you only want the messages to stop and do not mind the history, reply STOP in WhatsApp. Sending stops immediately.

2. What gets deleted

All inbound and outbound messages associated with your number: text, button taps, attachment captions.
Your phone number and WhatsApp profile name in the service records.
Message identifiers, timestamps and delivery statuses.
The conversation state in the service scenario: step, selected items, and any address and time you supplied.
Entries mentioning your number in the Graph API call log.

Deletion is irreversible. Anonymous counters that cannot identify you, such as the total number of messages per day, are retained.

3. What may be retained, and why

Retained item	Reason	Period
Your number on the opt-out list	So that no further messages are sent to you	Indefinitely, until you ask otherwise
Accounting and billing records	Required by the law of Republic of Kazakhstan	The statutory period
Material relating to an abuse investigation or a legal dispute	Protection of the parties’ rights	Until the matter is closed

Copies of messages held by Meta and inside the WhatsApp app on your device and on the company’s device do not belong to us and cannot be deleted by us. For those, contact WhatsApp support and the company directly.

4. Timelines

Stage	Time
Acknowledgement of the request	3 business days
Verification of number ownership	up to 7 calendar days
Deletion from the live system	up to 30 calendar days from the request
Removal from backup copies	up to 30 calendar days after deletion from the live system
Written confirmation of completion	on the day of deletion from the live system

If a request is refused, we state the reason and tell you where the decision can be appealed.

5. Identity verification

We must be sure the request comes from the owner of the number; otherwise a deletion could damage someone else’s conversation. Either of the following is sufficient:

a message sent from that number in WhatsApp;
a reply to a short confirmation code we send to the stated number after receiving your e-mail.

We neither request nor store identity documents.

6. Requests from business customers

A business customer may request deletion of all data of its account: connection settings, conversation history, logs and tokens. The request is sent from the e-mail address stated in the agreement to [email protected]. Deletion is completed within 30 calendar days. An export of the conversations is provided on request before deletion.

7. Contact

E-mail: [email protected]

Phone and WhatsApp: +7 707 560 8652

Operator: KanalPro (individual entrepreneur), Republic of Kazakhstan