Terms of Service

1. What the service is

KanalPro is a web panel through which a business conducts WhatsApp conversations from its own verified number. The service allows the customer to:

• send free-form text messages inside an open customer service window;
• send Meta-approved templates with variable substitution;
• receive inbound messages and delivery statuses through a webhook;
• create templates, submit them to Meta for review and track their status;
• connect a WhatsApp Business number and store the connection parameters;
• keep a Graph API call log for troubleshooting.

The service is a software intermediary. Actual message delivery is performed by Meta. KanalPro is not part of Meta, is not affiliated with it and does not act as its agent.

2. Who may use the service

• Legal entities and sole proprietors carrying out lawful business activity.
• The customer must hold the rights to the phone number connected to the service and to the WhatsApp Business Account it belongs to.
• The person accepting these terms must be authorised to act on behalf of the organisation.

The service is not intended for personal, non-business use by individuals.

3. Mandatory Meta policies

Operating on the WhatsApp Business Platform is subject to Meta’s rules. The customer undertakes to comply with:

• the WhatsApp Business Messaging Policy;
• the WhatsApp Business Solution Terms;
• the Meta Platform Terms and Developer Policies.

Key requirements the customer confirms when working in the panel:

• Recipient opt-in. Messages may be sent only to people who have given explicit consent to receive WhatsApp messages from that specific business, with the business name and the subject of the messages made clear.
• Opt-out. On a STOP request or its equivalent, sending stops immediately.
• Template use matches its declared purpose. A template is used only for the purpose stated at review time.
• The 24-hour window. Free-form text is not sent outside the customer service window; outside it, only approved templates are used.

Violating Meta’s policies can lead to a lower number quality rating, reduced messaging limits, or account restriction imposed by Meta. Such consequences are outside our control.

4. Prohibited use

The following is prohibited through the service:

• messaging without recipient consent, spam, and bulk sending to purchased contact lists;
• misleading messages, fraud schemes, phishing, and attempts to obtain payment credentials by deception;
• content prohibited by the Meta Commerce Policy: weapons, drugs, tobacco, alcohol without age gating, unlicensed gambling, counterfeit goods;
• hate speech, threats, harassment, and sexual content;
• infringement of copyright and trademark rights;
• circumventing the technical limits of the service, load attacks, and automated scraping of the panel.

If a violation is identified, we may suspend access immediately and without prior notice.

5. Credentials and access

The customer is responsible for keeping its credentials safe and for the actions of the employees to whom it grants access to the panel. Any suspected compromise must be reported to [email protected] without delay.

Access tokens are stored by the service in protected form and are used solely for Graph API calls made on the customer’s behalf. The customer may revoke the token in the Meta dashboard at any time; the service then stops working until a new token is supplied.

6. Availability and maintenance

We aim to keep the service continuously available but do not warrant uninterrupted operation. Interruptions for updates and outages on the side of Meta, the mobile operator or the hosting provider are possible. Planned maintenance is performed at night where possible and announced in advance.

Template review times, messaging limits and the number quality rating are determined by Meta. The panel displays these values but does not influence them.

7. Fees

The fee for using the panel is set by a separate agreement or invoice. Separately from it, Meta charges its own conversation-based fees under its own price list; those charges are not included in the service fee and are payable under Meta’s rules.

8. Data and privacy

Data processing is described in the Privacy Policy at https://geo-theatre-footwear-aims.trycloudflare.com/privacy?lang=en. The deletion procedure is set out at https://geo-theatre-footwear-aims.trycloudflare.com/data-deletion?lang=en. The customer undertakes to inform its recipients about the processing of their data to the extent required by law.

9. Liability

The service is provided on an "as is" basis. To the extent permitted by law, we are not liable for lost profit, indirect damages or loss of goodwill, nor for actions of Meta, including template rejection, limit reduction and account restriction.

The customer is responsible for the content of the messages it sends, for the existence of recipient consent, and for compliance with advertising law.

10. Suspension and termination

The customer may stop using the service at any time by notifying [email protected]. We may suspend or terminate access in case of a breach of these terms or of Meta’s policies, non-payment, or upon a demand from Meta or a competent authority.

After termination, data is deleted within the periods stated in the Privacy Policy. On a written request made before deletion, the customer receives an export of its conversations.

11. Changes to these terms

The current version is published at https://geo-theatre-footwear-aims.trycloudflare.com/terms?lang=en. We give at least 14 days’ notice of material changes by e-mail. Continued use of the service after the changes take effect constitutes acceptance of them.

12. Governing law and contact

These terms are governed by the law of Republic of Kazakhstan. Disputes are settled by negotiation; failing agreement, by the court at the provider’s place of business.

Provider: KanalPro (individual entrepreneur), Republic of Kazakhstan

E-mail: [email protected]

Phone and WhatsApp: +7 707 560 8652